Xclusive Apparels makes fully custom uniforms and apparel. Every order is customized and produced solely for the customer, team or organization. For this reason, we cannot offer refunds or returns in many circumstances for your custom orders.
If there are any issues with your order, please contact us at support@xclusive-apparels.com, and we will do our best to make sure you are happy.
We encourage our clients to order a custom sample of their designed uniform to inspect the overall look and that it is to their expectations. Once an order has been confirmed and placed without a custom sample, Xclusive Apparels is not liable for any dissatisfaction that the customer might experience or portray.
Sizing
Our products are made to the measurements on our sizing charts with a tolerance of +/-10%. We do not offer refunds or exchanges for items that were ordered in the wrong size. Unless you paid for a sizing kit or received a custom sample – you cannot base sizing off of our free samples we send out.
Colors
The colors on your uniforms and apparel is selected by using the Pantone color code selected in your designs or the closest Pantone color code based on the designs. Pantone colors are always displayed on your artwork. If you require any specific color codes, those must be provided to us. Every color will print a differently on the fabric after printing depending on the GSM, weight and type. For this reason, we do not offer refunds for color issues for shades of color. Only obvious mistakes in color (i.e. Navy instead of Sky Blue) will be eligible for refunds.
Designs & Graphics
The designs we make for you are a general representation of the uniforms and apparel that you’re going to receive. We try our best to match exactly what you see in our designs, but we cannot guarantee it 100%. Things such as placement, sizes of logos and numbers, graphics, outlines and other design specifications must be noted in writing and confirmed in the design template in order for us to reproduce it correctly. For this reason, we do not offer refunds for design issues.
Cancelled Orders
An order is started as soon as a payment is made unless there is a PO or prior agreement with an account manager. If an order is asked to be cancelled there will be a cancellation fee which is enforced to recoup our expenses (printing, fabrics, designs, labor, etc). Below is our sunk-cost fee structure based on time that has passed:
1-2 days = 15%. 3 days = 25%. 4 days = 35%. 5-7 days = 50%, 8+ days = 100%.7
CONTACTING US
If you have any questions about this TOS or the Site you may contact: support@xclusive-apparels.com or call us at +92 333 4447508.
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